E-GIFT CARDS

Overall rating: 4.7530866 / 5 from 81 reviews.

AI Generated Review Summary

E-gift cards are praised for their ease of use and convenience, making them a hassle-free option for various gifting occasions. Customers appreciate the flexibility of printing or e-sharing the cards, and they are valid for five years from purchase.

Summary topics

• Gifting Convenience: 19%
• Ease of Use: 11%

Review topics: ["fit","quality","shirt","pants","gift","twillory","process","son","clothes","store","idea","care","husband","interface"].

Review highlights

• "Perfect gift for a solid dude" — Nicolas O.
• "good fit and easy care." — Glynda N.
• "Great product and company is easy to deal with" — Matt P.

Reviews

Q&A

how do I pay with a gift certificate that was given to me

Hi Emil, Thanks for your question! To use a gift card, just copy/paste the code into the box by checkout that says "Discount code or gift card" and hit apply. Happy Shopping! If you have any other questions, comments, or feedback, please feel free to email us at help@twillory.com, and our Customer Happiness team will get back to you shortly.

I am trying to check out for an order of 5 pocket pants, but it won’t accept my new account discount. The pants are $99, is the reason it will not accept the discount code because the order is not over $99?

Hi George, Thanks for your question, but bummer to hear about this! Please reach out to us at help@twillory.com with your discount code so we can look into this for you.

I purchased a gift card for my grandson. I want to send it to him, not me.

Hi Bernice, Thanks for your question, and for giving the gift of Twillory! At the moment, our system only sends gift cards directly to the purchasers for security purposes. The gift card isn't bound to your email though, so feel free to forward this along to your grandson! If you have any questions, comments or feedback, feel free to send us an email at help@twillory.com and a Customer Happiness person will get back to you ASAP.

Why don’t you have a phone and why has no one responded to me? Very disappointed in lack of customer service. I bought a large gift card and have BIG questions.... still. No confirmation- no way to tell them where to send it. Why no help?

Hi Cathy, Thanks for your question! We've looked into this for you and we can see that our Customer Happiness team responded to your outreach on 3/22 at 3:10PM EST. Some email providers sort our responses to spam or promotional folders, so we encourage you to check all other folders aside from your main inbox. We don't currently have a public customer service phone number because, as a company that deals solely in e-commerce, we want to streamline all communication through email, but we're looking into offering a customer line in the future. For the time being, gift card codes are electronically (not physically) distributed, and are sent to the email address of the person checking out immediately after the order has been paid for, so that should be in your inbox as we speak. Once again, we encourage you to check other email folders for this. Once a gift card order has been made, we aren't able to change the recipient and cannot see the gift code information due to security reasons. However, since the code is not tied to the email address of the person who made the order, you can forward it to the person you purchased the card for, and they can use it on their end. Hope this clarifies things for you here! If you have any questions, comments or feedback, feel free to send us an email at help@twillory.com and a Customer Happiness person will get back to you ASAP.